|
We offer a suite of services to
identify the appropriate video solution for your business
and follow through with service options that ensure
that your equipment and services perform at an optimum level,
maximizing your utility and return on investment.
Our
professional services include application consultation, system design, project management, application implementation and installation,
and pre and post installation training. We ensure
optimum application availability and utility through our help desk, maintenance, advanced replacement, and application and network assurance services.
Consultation, Design, and Planning
-
Analysis of the
customer's business requirement for intra and
inter-company communications with colleagues,
customers, and suppliers.
-
Determination of the
appropriate systems architecture along with the
required hardware and software to support the
business requirements of the customer.
-
Determination of the
physical and network environment to support the
application.
-
Determination of a
comprehensive project management plan.
-
Development of an
implementation plan.
-
Determination of application acceptance testing
requirements.
-
Determination of initial and ongoing training.
Network
Assessment
-
Comprehensive review
of the customer's network infrastructure.
-
Review of the current
network LAN/WAN architecture, the network hardware
capability, and the networks' ability to support QoS
controls to ensure adequate bandwidth in the
critical path for Video.
-
Determination of
network availability requirements, fault tolerance
and throughput required for smooth network
performance.
-
Proposal, if
required, on applicable network requirements.
Installation and Training
-
Pre-installation advice for configuration of your
environment, including.
-
Room layout and
lighting.
-
Optimal display
technologies.
-
Optimal A/V
technologies.
-
Network topology
options and configuration.
-
Installation of all
components (end-points, software, infrastructure, and
network).
-
Basic training
on end user and administrative functions for the
products you have selected.
Helpdesk
-
Consult LPS Associates
technical representatives, including tier 1, 2, and
3 support and solution engineers.
-
24/7 access to
the knowledgebase, including Tech
Notes.
Maintenance/Extended Warranty
-
Assurance of your technology
investment; includes both hardware and software
warranty.
-
E-mail
notification when new software updates become
available.
-
Software and
firmware update services
-
Product support
for software up to five years after product “end of
life”.
-
Access to both current
and previous software releases.
-
Software
upgrades for new functionality, standards, and
features as they are available.
-
24/7 access to
the knowledgebase, including Tech
Notes.
-
Ongoing monitoring
services for 24/7 network availability and
performance. NOC (Network Operations Center)
will monitor the network 24/7, alerting the
customer, and remediating performance or
availability issues.
Advanced
Replacement
|
